Frequently asked questions

IMPORTANT!
OPEN-E DSS V7
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If I’m currently using Open-E DSS V7 2TB Lite, can I upgrade to Open-E DSS V7 4TB SOHO to use the higher amount of storage space?

Yes, all you need to do is download the latest version of Open-E DSS V7 SOHO from our website. Your current Lite version will automatically change to a 2TB SOHO. Then you generate a new product key in your Portal, type it in and the capacity will be increased to 4TB.

Can I set up High Availability storage with Open-E DSS V7 SOHO?

As Open-E DSS V7 SOHO includes basic functionalities of Open-E DSS V7 only, High Availability is not available in the software.

What if I require a storage size higher than 36TB?

As this is the maximum amount of storage you can manage with Open-E DSS V7 SOHO, you will need to purchase a full Open-E DSS V7 license.

Can I purchase Open-E’s regular support products to receive help for Open-E DSS V7 SOHO?

No, you are not able to purchase regular Basic, Standard, Premium or 24/7 Support for your Open-E DSS V7 SOHO. We are offering a special Single Case Basic Support including e-mail assistance in case of any issues with your Open-E DSS V7 SOHO product.

How can I obtain support for Open-E DSS V7 SOHO other than buying Single Case Basic Support?

Open-E offers many free resources for technical support, such as the Open-E Forum, Open-E Knowledgebase and many other free documents and videos on the Open-E website

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